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patient access Archives

New My Health at Vanderbilt feature allows users to join waitlist for earlier appointments

Jun. 14, 2018—My Health at Vanderbilt (MHAV), the online portal that allows Vanderbilt Health patients to message their providers, check lab results and pay bills, among other functions, has debuted a feature, called Fast Pass, that allows users who have an appointment with a VUMC provider to join a waitlist for an earlier appointment if one becomes available.

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Griffin joins VUMC as Vice President of Patient Access Services

Apr. 5, 2018—Lisa Griffin has joined Vanderbilt University Medical Center as Vice President of Patient Access Services.

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Major makeover set to expand My Health at Vanderbilt features

Oct. 12, 2017—My Health at Vanderbilt (MHAV) is an online software application that lets patients interact with their electronic medical records, communicate securely with their health care team and pay medical bills electronically.

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Children’s Hospital ED adds new rooms to speed treatment

Jul. 13, 2017—Monroe Carell Jr. Children’s Hospital at Vanderbilt has added seven new rooms to its Emergency Department (ED) to help increase the speed with which the team assesses and treats pediatric patients for minor emergencies.

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Mobile app for My Health at Vanderbilt expands access options

Aug. 11, 2016—Vanderbilt University Medical Center’s secure online patient portal, My Health at Vanderbilt (MHAV), is now even more accessible to patients with the launch of a new mobile app.

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Additional beds enhance patient access, service

Apr. 21, 2016—An initiative to add beds in strategic locations throughout Vanderbilt University Medical Center (VUMC), decrease patients’ length of stay and focus on morning discharges is paying off with improved patient access to services, hospital leaders say.

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New digital tools set to enhance patient experience at VUMC

Oct. 1, 2015—Vanderbilt University Medical Center (VUMC) is introducing a host of customer-focused digital tools to increase access and help patients better manage their health.

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Physician Council seeks to enhance VUMC’s clinical excellence efforts

Jun. 11, 2015—Communication is a two-way street, and Vanderbilt University Medical Center’s Physician Council for Clinical Service Excellence, formed in 2011, uses its monthly meetings to share ideas, come up with new ones, and take institutional information back to their practices.

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Initiative to speed call response times sees success

May. 21, 2015—For patients who pick up the telephone to call VUMC, one of the first opportunities to make a good impression is how quickly they get a real person on the line.

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New center strengthens ties with area EMS personnel

Apr. 2, 2015—A newly established center will serve as a central repository of Vanderbilt resources for the region’s emergency medical services (EMS) personnel.

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Leadership moves bolster patient access experience

Feb. 13, 2014—Health care service and access are at the crux of new Vanderbilt University Medical Center leadership appointments.

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