Appointment Reminder

My Health at Vanderbilt (MHAV), the online portal that allows Vanderbilt Health patients to message their providers, check lab results and pay bills, among other functions, has debuted a feature, called Fast Pass, that allows users who have an appointment with a VUMC provider to join a waitlist for an earlier appointment if one becomes available. Read More

For years, Vanderbilt Medical Group has used robocalls to remind patients of upcoming appointments. The reminders are triggered four days out, and VMG is able to refill approximately 60 percent of all cancellations that occur at this four-day mark. Cancellations account for approximately 7 percent of all patient responses to these appointment reminders. Read More