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Zoom experiencing web portal outages; recommend using desktop client

Aug. 24, 2020, 9:20 AM

UPDATE: 8/24/20, 11:45 a.m. – Zoom has announced that the outages experienced by users accessing the Zoom web portal have been resolved. If you are continuing to experience issues, please contact Vanderbilt IT Support at 615-343-9999.

Zoom is currently experiencing widespread outages with its web portal, which Brightspace relies upon. This means that students and faculty will be unable to join meetings directly through Zoom’s Brightspace integration until the issue is resolved.

However, the Zoom desktop client is working, so students, faculty and staff should be able to use Zoom for teaching, learning and meetings throughout the day. For the time being, VUIT recommends starting each Zoom meeting through the desktop client, which should be installed on every computer that has previously joined a Zoom meeting. The URL for the meeting will still work as long as the browser used to open the URL has not previously been logged in to the Zoom web portal. If you receive an error, please copy the link into another browser or clear your browser’s cookies and try again. If you experience additional issues, please call the IT Helpdesk at 615-343-9999.

The outage is also impacting Vanderbilt’s supervised telehealth visits, including surveillance testing. If you had planned to complete your Vault testing today, please wait until Zoom is fully back up before moving forward with the test.

Thank you for your patience and understanding. Updates will be posted to it.vanderbilt.edu as more information becomes available, and as Zoom works to resolve this issue.

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