The Career Ladder Series is for anyone wanting to sharpen customer service skills and great for front line staff. Take one or take them all. Join us for the classes listed below. Click the Career Ladder Series link to view complete details on class descriptions, locations and times.
- Encountering the Distressed Customer, Tuesday, May 3
- Difficult Conversations, Thursday, May 5
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- Resolving Conflict, Thursday, May 12
- Handling Anger, Tuesday, May 17
Each class qualifies as a customer service class for the PSR career ladder advancement – 1 contact hour each.
Log in to the Learning Exchange to register. Read Enrolling Yourself in a Self-Paced Course or Learning Event to learn how to enroll. Space is Limited to 10 participants per class.
Work/Life Connections-EAP is part of Faculty and Staff Health and Wellness.