Patient Satisfaction
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Low-professionalism residents later draw higher patient complaints: study
A Vanderbilt study finds a strong association between lower ratings for interpersonal communication skills among medical residents in their last year of training and greater likelihood of unsolicited patient complaints among doctors during their first year of employment after training. Read MoreApr 13, 2023
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Patient experience awards honor service excellence
Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence. Read MoreOct 11, 2017
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VUMC online provider rating system now live
Patient ratings of Vanderbilt University Medical Center (VUMC) health care providers are now live and viewable by the public on the Medical Center website. Read MoreJul 28, 2016
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VUMC adopting online provider rating system
For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider. Read MoreMar 3, 2016
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Providers, clinics lauded for patient satisfaction efforts
Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently. Read MoreSep 10, 2015
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VUMC switches to new vendor for patient surveys
Part of Vanderbilt University Medical Center’s (VUMC) continual effort to improve patient satisfaction is gathering feedback from individuals who recently received care. Read MoreJul 23, 2015
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Patient satisfaction awards honor providers, units
The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals” in the 2014 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor. Read MoreJun 12, 2014
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Knowing who their physician is boosts patient satisfaction
Knowing who your doctor is — and a couple of facts about that person — may go a long way toward improving patient satisfaction, according to a Vanderbilt study in the Journal of Orthopaedic Trauma. Read MoreOct 31, 2013
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Patient satisfaction awards honor providers, teams
Vanderbilt University Medical Center providers and teams with exceptional patient satisfaction scores have won 14 Top Performer Awards and 273 5-Star Awards in the 2013 Excellence in Healthcare Awards, sponsored by Professional Research Consultants Inc., Vanderbilt's patient satisfaction surveyor. Read MoreAug 15, 2013