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Vanderbilt University Medical Center Reporter

Patient satisfaction awards honor providers, teams

by | Posted on Thursday, Aug. 15, 2013 — 8:21 AM

Vanderbilt University Medical Center providers and teams with exceptional patient satisfaction scores have won 14 Top Performer Awards and 273 5-Star Awards in the 2013 Excellence in Healthcare Awards, sponsored by Professional Research Consultants Inc., Vanderbilt’s patient satisfaction surveyor.

PRC conducts surveys of patient attitudes for hundreds of hospitals and health systems.

The company’s annual awards are based on a single survey question asking patients to rate the care they’ve received from a team or an individual provider.

Awards are based on how often respondents gave a rating of excellent on the survey question.

Top Performer Awards go to individuals and teams who score in the 100th percentile within their clinical discipline or service category and 5-Star Awards go to those who score within the 90th to 99th percentiles.

“There can be no greater reward than the satisfaction of our patients for outstanding service,” said C. Wright Pinson, MBA, M.D., deputy vice chancellor for Health Affairs and CEO of the Vanderbilt Health System.

“I want to congratulate our Top Performer and 5-Star Award winning faculty, staff and programs while expressing my appreciation to everyone for these results.”

This year’s awards are based on survey responses from 2012. Not all individuals and groups at VUMC were eligible for awards.

PRC limits eligibility for 5-Star Awards to individuals and groups having 50 or more survey responses over the previous year, and limits eligibility for Top Performer Awards to individuals with 50 or more survey responses and groups with 100 or more responses.

Top Performer Award: Individuals

• Candance Alexander, CRNP
• W. Barton Campbell, M.D.
• Thomas Cleveland, Ph.D.
• Thomas P. Doyle, M.D.
• Deborah McCroskey, M.D.
• Sandra A. Moutsios, M.D.
• Joe B. Putnam Jr., M.D.
• Lori Rolando, M.D.
• William P. Titus III, M.D.

Top Performer Award: Teams

• 4 NICU, Monroe Carell Jr. Children’s Hospital at Vanderbilt
• 7A Pediatric Cardiology, Children’s Hospital
• Clinical Research Center – Inpatient
• Pediatric Occupational Therapy, Children’s Hospital
• Vanderbilt Heart and Vascular Institute Cardiac Echo Lab at Medical Center East

5-Star Entity Awards

Monroe Carell Jr. Children’s Hospital at Vanderbilt – Ambulatory Surgery
Monroe Carell Jr. Children’s Hospital at Vanderbilt – Pediatric Emergency
Vanderbilt University Medical Center – Outpatient Overall
Vanderbilt University Medical Center – Outpatient Services

5-Star Clinic, Department and Unit Awards

Acupuncture, Massage, Nutrition & Yoga (Integrative Health)
Anticoagulation Clinic at One Hundred Oaks
Burn Clinic
Center for Women’s Health Fetal Care Center
Clinical Research Center – Outpatient
Comprehensive Care Clinic
Comprehensive Ophthalmology
Cool Springs Surgery Center
Audiology Diagnostic Clinic at MCE 7th Floor
National Center for Childhood Deafness Audiology Clinic
National Center for Childhood Deafness Speech-Language Pathology Clinic
Pediatric Audiology Clinic, Doctor’s Office Tower
Pediatric Occupational Therapy
Pediatric Speech-Language Pathology
Pediatric Speech-Language Pathology Satellite Clinics
Pi Beta Phi Rehabilitation Institute – Physical Therapy
Pi Beta Phi Rehabilitation Institute – Speech-Language Pathology Clinic
General Surgery
GI Liver Transplant Clinic
Green Hills Practice
GYN Oncology Practice
Hematology Clinic
Hillsboro Medical Group
Medical, Psychology & Physical Therapy (Integrative Health)
8B School Age/Adolescent Surgery and Trauma
Neurology EEG Lab (Children’s Hospital)
Pediatric Cardiology Outpatient Echo Lab
Pediatric Day Surgery
Pediatric Diagnostic Radiology
Pediatric Endoscopy Lab
Pediatric Heart Station
Pediatric Physical Therapy
Pediatric Radiology Ultrasound
Pediatric Urology Surgery Perioperative Services
Neuro Oncology Clinic
Neurotology Clinic at St. Thomas (Wilkerson Center)
Oncology Clinic
Ophthalmology Eye Treatment Room
Orthopedic Physical Therapy
Pain and Symptom Management
Pediatric Cardiology Clinic
Pediatric Endocrinology Clinic Cool Springs
Pediatric Orthopaedic Clinic
Pediatric Stem Cell Transplant Clinic
Pulmonary Clinic
Renal Transplant Clinic
The Infusion Center at One Hundred Oaks
The Vanderbilt Breast Center-Medical Oncology Practice
The Vanderbilt Breast Center-Surgery Practice
The Voice Center
The Voice Center-Spasmodic Dysphonia
Thoracic Clinic
University Pediatrics
Otolaryngology Clinic
Otolaryngology Speech Therapy
Vanderbilt Center for Surgical Weight Loss
5 South CVPCU
Nurse Practitioners Medical Center East Clinic
Vanderbilt Heart, MCE Cardiology
VHVI at 100 Oaks
VHVI Cardiac MRI
VHVI Vascular Lab
Vanderbilt Heart Atrial Fibrillation Clinic
Vanderbilt Heart Lebanon
Vanderbilt Heart Winchester
Vanderbilt Imaging Belle Meade
Vanderbilt Internal Medicine Suite I
Vanderbilt Orthodontics
Vanderbilt Plastic and Cosmetic Surgery
Vanderbilt Preoperative Evaluation Center
Adult Unit 1-Vanderbilt Psychiatric Hospital
10T3 Myelosuppression/Stem Cell Transplant
4 South
8 South
Dermatology MOHS Clinic
FEL/VOS Surgery Center/Otolaryngology
General Surgery Oncology Surgery
GI Endoscopy Lab
Gyn Surgery
Hillsboro Pulmonary Function Test Lab
MCE Operative Services
Nashville Surgery Center/Ortho-Sports
Otolaryngology Day Surgery
Phototherapy Clinic
Plastic Day Surgery
Radiology Breast Center at One Hundred Oaks
Radiology CT Non-Neuro
Radiology CWI at One Hundred Oaks
Radiology PET
Urology
Vanderbilt Bone & Joint Surgery Center
Vanderbilt Williamson Rheumatology Infusion
VICC at Cool Springs
VMG Neurosurgery
VOI Orthopedics Clinic

5-Star Award: Individuals

Lori Ann Kehler, O.D.
Andre Lemont Churchwell, M.D.
Daniel J. Lenihan, M.D.
David J. Maron, M.D.
Emily Graham Kurtz, M.D.
Henry Hean Ooi, M.D.
Jason R. Jean, CRNP
Jeffrey B. Boord, MPH, M.D.
John H. Dixon, Jr., M.D.
John T. Lee, M.D.
Katherine T. Murray, M.D.
Keith B. Churchwell, M.D.
Larry Wayne Markham, M.D., M.S.
Margaret Anna Morrison, CRNP
Mark A. Lawson, M.D.
Mark A. Robbins, M.D.
Mark A. Wigger, M.D.
Mark D. Glazer, M.D.
Rob R. Hood, M.D.
Robert L. Abraham, M.D.
Robert N. Piana, M.D.
Simon Maltais, M.D., Ph.D.
Adam J. Prudoff, M.D.
Alice Mauskopf Rothman, M.D., MPH
Alison L. Cohen, CRNP
Alison Nemeth Miller, M.D.
Amanda C. Yunker, D.O., MSCR
Amanda Catherine Peltier, M.D.
Andrew Alan Bremer, M.D.
Andrew Brian Thomson, M.D.
Anna Kristine Person, M.D.
Arie Luticia Nettles, Ph.D., M.S.
Audrey Jane Case, DNP-FNP
Bassel W. Abou-Khalil, M.D.
Benjamin D. Womak, M.D.
Beverly R. Byram, CRNP
Bobby J. White, M.D.
Brian George Engelhardt, M.D.
Carl W. Zimmerman, M.D.
Catherine C. McGowan, M.D.
Catherine Gaelyn Garrett, M.D.
Catherine Russell Linn, M.D.
Charles B. Rush, M.D.
Chasidy Dionne Singleton, M.D.
Christine Allocco, FNP
Christopher D. Lind, M.D.
Christy L. Sparkman, CRNP
Craig R. Sussman, M.D.
David Andres Parra, M.D.
David G. Morrison, M.D.
Debbie J. Drake, CRNP
Deborah A. Snedegar, CRNP
Deborah Elaine Wallace, CRNP
Elisabeth Donlevy Willers, M.D.
Elizabeth Ann Sastre, M.D.
Elizabeth Burgos, M.D.
Eric Douglas Austin, M.D.
Eric H. Liu, M.D.
Eric Lee Grogan, M.D., MPH
Eva Kathryn Miller, M.D., MPH
Fenna Tanner Phibbs, M.D., MPH
Gurjeet Birdee, M.D.
Heidi M. Schaefer, M.D.
Helen Hatfield, CRNP
Henry Paul Russell, M.D.
Howard W. Jones III, M.D.
Ingrid A. Mayer, M.D., MSCI
Ingrid M. Meszoely, M.D.
James A. Johns, M.D.
James E. Loyd, M.D.
James L. Netterville, M.D.
James W. Thomas, M.D.
Jan E. Price, M.D.
Jane Jungeon Choi, M.D.
Jefferson Pressley Lomenick, M.D.
Jeffrey A. Sosman, M.D.
Jennifer Ann Domm, M.D.
Jennifer Bowers, CRNP
Jill Gilbert, M.D.
Jill J. Jones, M.D.
John Douglas Scott, M.D.
John H. Nadeau, M.D.
John P. Greer, M.D.
John Paul Peach, M.D.
Jonathan G. Schoenecker, M.D.
Jordan Berlin, M.D.
Joseph A. Smith, Jr., M.D.
Julianne H. Wagnon, CRNP
Katherine Levy Sibler, CRNP
Kenneth R. Hande, M.D.
Kerri Cavanaugh, M.D., MHS
Kevin Christopher Ess, M.D., Ph.D.
Kirsten Leigh Haman, Ph.D.
Kristin Campbell, CRNP
Lauren E. King, CRNP
Lauren Keating Drees, CNM
Laurie Arnold Tompkins, CRNP
Laurie C. Goerzen, CRNP
Leora Horn, M.D., M.Sc.
Linda F. Hughlett, MSN, CNM-BC
Lisa Hood Lancaster, M.D.
Lori Cabbage, MSN, FNP, CNM
Madan H. Jagasia, MBBS, M.S.
Mark C. Kelley, M.D.
Marni L. Groves, MSN, NP-C
Marta Ann Crispens, M.D.
Mary Anne Carroll, M.D.
Mary E. Egger, CRNP
Mary R. McDowell, APRN-BC
Matthew S. Miller, M.D.
Mavis N. Schorn, Ph.D., CNM-BC
Melissa Rae Kaufman, M.D.
Mia Alyce Levy, M.D., Ph.D.
Michael J. Fowler, M.D.
Michael J. McNamara, M.D.
Michael K. Cooper, M.D.
Mohana B. Karlekar, M.D.
Neeraja B. Peterson, M.D.
Neeru Kaushik, M.D.
Nishitha Reddy, M.D.
Oran Sacha Aaronson, M.D.
Paul Edward Moore, M.D.
Paul Sternberg, Jr., M.D.
Paula Christine Herrmann, M.D.
Philip David Charles, M.D.
Philip Ray Harrelson
Ramon Fontanilla Cuevas, M.D.
Randolph R. Evans, M.D.
Raymond R. Burk, M.D.
Reid C. Thompson, M.D.
Renee Melva Ward, M.D.
Robert Daniel Beauchamp, M.D.
Robert F. Miller, M.D.
Robert Fr. Labadie, M.D., Ph.D.
Robert H. Ossoff, DM.D., M.D.
Robertson Nash, CRNP
Roman Edward Perri, M.D.
Russell L. Rothman, M.D.
Ryszard Dworski, M.D.
S. Bobo Tanner, M.D.
Sandra S. Seidel, CRNP
Scott R. Parker, M.D.
Shannon Stinnett Serie, M.D.
Shelton L. Lacy, CRNP
Shubhada M. Jagasia, M.D., MMHC
Stacey A. Goodman, M.D.
Stephen A. Strickland Jr., M.D., MSCI
Stephen Jae Kim, M.D.
Sunil Koshy Geevarghese, M.D.
Susan Ficken, FNP-BC
Suzanne T. Csorna, CRNP
Tamara L. Callahan, M.D.
Tara Mosley Huss, M.D.
Tara York Ward, CPNP
Thomas L. Davis, M.D.
Thomas Stasko, M.D.
Tiffany G. Latham, DNP, ANP-BC
Tom A. Elasy, M.D.
Tracey L. DeWire, ACNP
Tracy Earl Hunley, M.D.
Vicki Leigh Keedy, M.D., MSCI
Vipul Tulsi Lakhani, M.D.
W. Anderson Spickard III, M.D.
William D. Schenk, M.D.
William E. Russell, M.D.
William H. Maynard, M.D.
William Pao, M.D., Ph.D.
William R. Ries, M.D.
William Stebbins, M.D.
Willie V. Melvin, M.D.
Ysela Marie Carrillo, M.D.
Melanie Swift, M.D.
Elaine Dauwalder, FNP
Vivak S. Bhatt, M.D.

Contact:
Wayne Wood, (615) 322-4747
wayne.wood@vanderbilt.edu


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